FAQ
🌲 Frequently Asked Questions
Still wondering about something? We’ve got answers.
✳️ General Questions
Where is Lonely Larch Supply Co. based?
We’re proudly rooted in Idaho — inspired by the forests that raised us and fueled by a deep love for public lands.
Do you sell coffee in stores?
Not yet! We’re an online-only shop right now, which lets us keep things simple and ship directly to your door. Keep an eye out on social for market dates!
Where do you ship?
Anywhere in the U.S. Looking to send coffee to the backcountry, the front porch, or somewhere in between? We’ve got you covered.
☕ Coffee & Tea
What is the Swiss Water Process?
That’s our decaf method of choice — a chemical-free, eco-friendly process that uses only water, temperature, and time to gently remove caffeine while keeping the flavor intact. It’s clean, safe, and delicious.
Are your coffee bags recyclable or compostable?
We’re committed to reducing waste — that’s why we use mainly recyclable or compostable packaging whenever possible. Check with your local services for specific disposal instructions.
🌎 Our Impact
What is 1% for the Planet?
We’re proud members of 1% for the Planet, which means we donate 1% of our total annual sales to vetted environmental nonprofits. Your morning cup helps protect forests, restore wild places, and keep the planet a little greener.
What nonprofits do you support?
We give directly to groups like the National Forest Foundation, who do real, on-the-ground work to protect public lands.
Why focus on national forests?
Because they belong to all of us. We believe in protecting access to wild places for future generations — and using business as a force for good.
📦 Orders & Policies
Can I subscribe to get coffee delivered regularly?
Yes! You can subscribe and save — get your favorite blends delivered on your schedule, with a discount. Choose your frequency at checkout and never run out.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Still need help? Reach out to us!
Returns
What’s your return policy for coffee and tea?
Because our products are perishable, we do not accept returns on coffee or tea.
If something’s not right with your order — like damage or a mix-up — email us within 7 days of delivery and we’ll fix it.
What’s your return policy for gear (hats, mugs, shirts, etc.)?
We accept returns or exchanges on unworn, unused gear within 14 days of delivery.
To start a return, just email us with your order number and the item you'd like to return.
Returned items must be in original condition, and return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.
❓ Still Have Questions?
Shoot us a message!
